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All Around #20 BOOSTING PERFORMANCE THROUGH SERVICE EXCELLENCE

For a successful tunnelling project, dedicated support is as decisive as cutting-edge technology. Herrenknecht offers a diverse range of services with extensive expertise throughout all project phases.

SERVICE PORTFOLIO

ALL-AROUND SERVICES

With 50 years of tunnelling experience, 300 construction sites regularly provided with active support, and around 70 locations worldwide, our team offers comprehensive support throughout all project phases. At Herrenknecht, we focus on precision, reliability, and excellence as part of our service philosophy.

SUPPORT

Our global team offers comprehensive on-site and remote support. Whether you need skilled personnel, specialized  tools, or efficient data management solutions, we ensure seamless assistance tailored to your needs. Herrenknecht´s service engineers deliver constant assistance in challenging underground condition as well as rapid assistance to address unexpected changes.

TRAINING

Herrenknecht offers hands-on training directly on the machine as well as online training to optimally prepare your personnel for on-site tasks. Training modules cover mechanics, hydraulics, electronics, and operations at various qualification levels as needed.

INSTALLATION SERVICES

With proven expertise in transport, assembly, and commissioning of tunnelling systems, we provide seamless planning and execution tailored to your project requirements. Customized packages and comprehensive project management ensure that the TBM is ready on schedule.

SPARE AND WEAR PARTS

Tunnel boring machines require adequately supplied spare and wear parts for optimal performance. We support with spare and wear parts planning, selection, and delivery, ensuring efficient warehousing and stock optimization.

EXCAVATION TOOLS

Herrenknecht manufactures excavation tools for soft ground as well as disc cutters, offering expert consultation on selection and replacement. Wear assessment systems enable precise predictions, ensuring timely excavation tool changes and protecting the cutterhead´s steel structure.

TBM LIFECYCLE MANAGEMENT

The final breakthrough marks a project highlight, but work continues to complete remaining tasks. Herrenknecht provides inspection, refurbishment, and rebuilding services with full transparency, ensuring quality, safety, and reliability.

SUPPORT

OUR EXPERTISE FOR YOUR SUCCESS

The Herrenknecht service team applies its proven experience and competence to deliver solutions for the most complex challenges. We stay close to our customers, prioritizing their specific requirements – whether directly on the construction site or wherever our qualified technical know-how is needed. Learn more about the service philosophy of seven of our numerous service experts worldwide:

CHRISTOPH BARION

Welding Supervisor

What makes the service special is working with people from different cultures and regions. It’s exciting to meet familiar faces again and again on international construction sites and to manage projects together. For me, working in service means diversity, team spirit and the opportunity to learn something new every day.

ALEXANDER REIFSCHNEIDER

Service Technician

Service is more than technical expertise – it’s about huge responsibility and trust that is placed in us. We are the backbone behind the project’s success, and that makes our work incredibly valuable.

MOHAMED HAFED

PLC Electrician

Working in service at Herrenknecht constantly offers new challenges that motivate and create a close-knit community that feels more like a family than a team.

THOMAS KLEIBER

Project Manager Service

Every new challenge on the construction site provides variety that can only be mastered as a team. The teamwork in Egypt in 2018 was particularly impressive. Neither cultural differences nor varying work methods could stop us from getting the machine up and running together and ensuring customer satisfaction.

LUKAS DILLI

Project Engineer Service

For me, working in the service department is special because I’m directly involved in solving problems, often under time pressure. It’s a good feeling when everything comes together after intensive work. As there are seldom standardized solutions, we rely on our flexibility and creativity on-site.

PIERRE BIEGERT

Project Manager

Our project management team works closely with the service department for a smooth handover and optimal operation of the machines. Especially for new customers and complex projects, we often handle the training from our side, as we are deeply involved in the projects too.

DOMINIQUE ZAEGEL

Senior Supervisor

I particularly appreciate the close contact with my young colleagues from the training workshop, whom I accompany and train on construction sites – I really enjoy that. For me, field service is all about speed, teamwork and finding solutions in difficult situations. I have supervised many international projects, which were full of challenges but also brought unforgettable successes.

REPORT

FULL SERVICE EXPERTISE
AT GOTTHARD

For the construction of the second tube of the Gotthard Road Tunnel, Herrenknecht is not only supplying the machines, but also supporting planning, assembly, maintenance, and logistics with high precision and reliability.

Read story

Further information about our services, advantages, and
the different project phases can be found at
Herrenknecht Services

Your contact

Would you like to learn more about our services?

We’re here to help!

Oliver Boiger

Oliver Boiger

Head of Service Traffic Tunnelling

Jochen Kroll

Jochen Kroll

Head of Service Utility Tunnelling

Contact worldwide

Contact worldwide

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Further Issues

Pioneering Underground Together